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Why Us?  & FAQ

Welcome to AthulsArtStudio, where we are passionate about providing high-quality art services that exceed your expectations. 

At AthulsArtStudio, we prioritize customer satisfaction above all else-- committed to working with you throughout the entire process, whether you're seeking a custom painting or a piece with a powerful message. We understand the value that art can bring to your home and life, and we want to ensure that every piece we create reflects that.

We're confident in the quality of our work and are dedicated to making sure you love your piece.

We also understand that you may have questions, which is why we've included a frequently asked questions section on our website. If you still have any additional inquiries, please don't hesitate to contact us.

Thank you for choosing AthulsArtStudio as your source for high-quality artistic services.

 

  • Why should I buy a custom order?
    If you're looking for a truly unique and special gift, or want to add some one-of-a-kind art to your home or office decor, a custom piece of artwork may be the perfect choice for you. When you purchase a custom order, you can work directly with the artist to create a piece that is tailored specifically to your preferences and needs, ensuring that you get a piece that is truly one-of-a-kind. Unlike mass-produced art, a custom piece is an original creation, meaning there are no duplicates or copies. This makes it a special and exclusive gift that can be cherished for a lifetime, and may even become a valuable asset in the future. Additionally, custom-made artwork is a great way to support artists and their creative process. By purchasing a custom order, you are investing in the artist's talents and skills, and helping to support their work and artistic vision. In short, a custom piece of artwork is a unique and personal way to express yourself or show someone how much you care. It can also be a great investment that lasts a lifetime and supports the arts community.
  • How do payments work for custom paintings?
    We understand that making payments for custom artwork can be a concern for some clients, which is why we offer two safe and efficient payment options to make the process as easy and secure as possible. We primarily accept payments through Paypal and Zelle, both of which are reliable and widely recognized methods of payment. To ensure that our clients are satisfied with our services, we have a simple and fair payment process. We require an upfront payment of 20% of the total cost of the painting to begin the commission, with the remaining 80% due upon completion. This way, you can be confident that you will receive a painting that meets your expectations, and that the artist will be paid for their work in a timely and efficient manner. Our goal is to provide high-quality custom artwork and exceptional customer service, and our payment system is designed to support that goal. If you have any further questions about our payment options or process, please don't hesitate to contact us. We are always happy to help!
  • How can you offer such discounts & Where can I find these discounts?
    Thank you for your interest in our artwork. We're happy to offer various discounts and coupon codes to our valued customers. We believe that everyone should have access to high-quality custom paintings at a reasonable price. We offer seasonal deals and discounts for referrals, multiple orders, and subscriptions. As a free member of AthulsArtStudio, you'll receive exclusive access to our latest coupons, deals, and offers. If you refer a buyer to us, they can use the code "REFERRAL" at checkout, and both you and the referred buyer will receive an additional discount. If you're the one who sends a referral, you'll receive a discount on ALL FOLLOWING ORDERS. We want to reward our customers for their loyalty and trust in our artwork. We hope this answers your questions about our discounts and where to find them. If you have any further questions or concerns, please don't hesitate to contact us.
  • How involved will the client be in the commission/custom artwork process?
    At AthulsArtStudio, we believe in involving our clients throughout the commission process. As a client, you are free to provide input on any specific aspects of the painting, and contribute to the creative process and planning for the artwork. However, we want to ensure that the final artwork is an original masterpiece created by the artist. Thus, while you are welcome to provide your ideas and feedback, Athul will take care of all the artistic contributions and will keep you informed about any clarifications and updates. Our aim is to collaborate with our clients to create a unique and personalized artwork that meets their vision and expectations.
  • How long will each project take for custom orders?
    For custom paintings and orders, the project timeline can vary. We do our best to accommodate the buyer's demands and deadlines to the best of our capabilities. However, please note that if we experience a high volume of orders, the project may be delayed. On average, a custom order takes about two to three weeks to complete, but we can work with you to complete the project by a specific date if necessary.
  • What if I don’t get a confirmation after placing an order?
    If you do not receive a confirmation email after placing your order, there are two possible reasons. First, your order may not have been successfully processed. Alternatively, you may have entered an incorrect email address when placing the order. If you believe your order was not processed, please contact us immediately and we will resolve the issue for you. Typically, confirmation emails are sent within a few minutes of placing your order, but it can take up to an hour for them to arrive. If you have checked your inbox and still cannot find the email, we recommend checking your spam folder as well.
  • How long should it take to receive an order?
    Our estimated delivery times range anywhere from 4-7 days for domestic orders. For international orders, it may take up to two weeks. This duration should be constant, but it may fluctuate depending on rare circumstances. Our main distributors are UPS and USPS for domestic orders. For custom orders, we will notify you when your order has been shipped. We will also notify you when the package should be delivered.
  • What about the return and exchange policy?
    We accept returns for orders that have any disformities or other issues. Please notify us about the concern that needs to be raised. We will respond within 24 hours.
  • How can I cancel and/or refund my order?
    As mentioned before, we accept cancellations if it is within a certain time frame after the order. Also, if you cancel the order within the time frame, you will get a full refund. Please notify us about the concern that needs to be raised, and we will respond within 24 hours. *** This does not apply to Custom Commissions. You will only get a partial refund for the 1st payment after the artist has started painting the commission.
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